Last Updated: [04/Sep/2026]

At Haji Jamal Store, we want you to receive your order in good condition and exactly as expected. To ensure product quality and customer satisfaction, please carefully check your order before accepting it from the delivery rider.

1. Check Your Order Before Receiving

Customers are requested to check their order at the time of delivery while the rider is present.

Please check:

  1. The products received
  2. Product quantity
  3. Product condition
  4. Any visible damage
  5. Any incorrect or missing items

If you find any issue with your order, please return the affected product(s) to the delivery rider immediately before accepting the order.

2. Returns at the Time of Delivery

A return will only be accepted at the time of delivery and through the delivery rider.

Once the order has been accepted and the rider has left, we generally cannot accept returns or claims for issues that could have been identified at the time of delivery.

Therefore, we strongly recommend that customers inspect their order carefully before receiving it.

3. Damaged or Incorrect Products

If you receive a product that is:

  1. Damaged
  2. Incorrect
  3. Missing
  4. Not in acceptable condition

please inform the delivery rider immediately and return the affected product to the rider.

We will review the issue and, where applicable, arrange a replacement or refund according to the circumstances.

4. Refunds

If a refund is approved, the refund will be processed according to the applicable payment method and our verification process.

For cash-on-delivery orders, any approved refund will be communicated to the customer and processed through an appropriate method.

5. Products That Cannot Be Returned After Delivery

Products that have been accepted by the customer and taken from the delivery rider generally cannot be returned due to:

  1. Change of mind
  2. Customer ordering the wrong product
  3. Failure to check the order before accepting it
  4. Issues that were clearly visible at the time of delivery

6. Perishable and Grocery Products

For fresh, perishable, or grocery products, customers must inspect the products before accepting the order.

Due to the nature of these products, returns after the delivery has been completed may not be possible.

7. Contact Us

If you have any questions regarding a return or refund, please contact us:

Haji Jamal Store
Email: abubakar@hajijamal.store
Location: Pakistan

Important

Please check your complete order before receiving it from the rider. If there is any issue, return the affected item(s) to the rider immediately. Once the order has been accepted and the rider has left, returns may not be accepted.